At Noah Journeys, customer satisfaction is our priority. We want to ensure that you are happy with your purchase. Please read our refund, return, and exchange policy below.
1. Refund Policy We offer a 3-day refund policy for products that are damaged or defective upon delivery. If you receive a product that is damaged or not as described, please contact our customer service team within 3 days of receiving the product to request a refund. Refunds will be processed in cash and only for the value of the damaged item.
2. Return/Exchange Policy We currently do not accept returns or exchanges for items unless they are damaged or defective upon delivery. If the item you received is in an unsatisfactory condition, please reach out to us within 3 days of receiving your order, providing details of the issue. Our customer service team will guide you through the return process. Products must be returned in their original condition and packaging.
3. Warranty Policy Our products do not come with an extended warranty unless otherwise stated. However, if your product is defective upon arrival, we will offer a replacement or refund in accordance with our return policy.
4. How to Request a Refund/Return To request a refund or return, please follow these steps:
5. Payment Method Please note that Noah Journeys only accepts Cash on Delivery (COD) as a payment method. Since the payment is made at the time of delivery, any refunds will be processed in cash, following the approval of your refund request.
6. Exceptions We do not accept returns or refunds for:
7. Contact Us If you have any questions about our refund, return, or warranty policy, please contact our customer service team at: [email protected].
